1. Who We Are

We are GRLLA GANG Ltd (“we”, “us”, “our”), a UK-registered company, Company No.16833164 . Our registered address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

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We act as the data controller for the personal information you share with us through our website, social channels, and any online store we operate.

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If you have questions about this policy, contact us at: 📩 privacy@grllagang.co.uk

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2. Information We Collect

We collect and process the following types of information:

a. Information you provide directly

• When you make a purchase (name, email, postal address, phone number, payment details)

• When you create an account or sign up as a member

• When you contact us (through forms, email, or social media)

• When you subscribe to our newsletter or join our mailing list

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b. Information collected automatically

• IP address, device type, browser information

• Website usage data (pages viewed, time spent, clicks)

• Cookies and similar technologies (see Section 10)

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c. Information from third parties

• Payment processors (e.g. Shopify Payments, PayPal, Stripe)

• Delivery partners and couriers

• Marketing platforms (e.g. Meta, Google, TikTok)

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3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Send you order updates, confirmations, and delivery notifications

• Manage your account and membership profile

• Provide customer support

• Send marketing emails and updates (only with your consent)

• Improve our products, website, and customer experience

• Comply with legal and tax obligations

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4. Sharing Your Information

We never sell your personal data.

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However, we share limited information with trusted third parties who help us run GRLLA GANG, including:

• Fulfilment partners who package and ship your orders

• Payment providers who securely process your payments

• Delivery companies who get your products to you

• IT, website, and marketing providers who maintain our digital services

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Each of these partners only receives the information necessary to perform their role, and they must keep it secure and confidential.

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If you shop from outside the UK, your data may be transferred internationally (for example, to fulfilment partners or shipping carriers in your country). Where we do this, we ensure adequate safeguards are in place under UK GDPR.

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5. Marketing & Membership

When you sign up for GRLLA GANG membership, we’ll collect your contact details to send you:

• Exclusive discount codes

• Early access to drops and product news

• Updates about events and community stories

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You can opt out at any time by clicking “unsubscribe” in any email, or by contacting us at privacy@grllagang.com.

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We do not use your personal data for profiling or automated decision-making.

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6. How Long We Keep Your Data

We only keep your data for as long as necessary:

• Order records – up to 6 years (for tax and legal purposes)

• Marketing and membership – until you unsubscribe or request deletion

• Contact form queries – up to 12 months after resolution

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After this, your data is securely deleted or anonymised.

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7. Your Rights (UK & International)

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of any inaccurate information

• Request deletion of your data (“right to be forgotten”)

• Object to or restrict certain processing

• Withdraw consent for marketing at any time

• Request data portability

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To exercise these rights, email us at privacy@grllagang.co.uk.

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If you’re based in the UK and have concerns about our use of your data, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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8. Payment Security

We never store your full card details.

All payments are processed securely through third-party payment gateways that are PCI-DSS compliant.

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9. Data Security

We use up-to-date encryption, secure servers, and access controls to protect your data.

Only authorised staff and contractors have access to the information needed to carry out their work.

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10. Cookies & Tracking

Like most websites, we use cookies to:

• Keep your shopping cart and login session active

• Understand how visitors use our site

• Deliver relevant content and promotions

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You can manage or disable cookies in your browser settings. Some site features may not work correctly without them.

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11. International Customers

If you shop with GRLLA GANG from outside the UK, your data may be transferred to the UK or other countries where our fulfilment partners operate.

We ensure these transfers are lawful and protected under international data protection standards.

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12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect new regulations or business changes. 

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We’ll always treat your data with the same respect we expect for our own.
No spam, no selling data, no shady practices - just straight-up transparency.

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If you’ve got questions, contact us at privacy@grllagang.co.uk and the team will get back to you.

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Stay Real. Stay GRLLA.