1. Who We Are

We are GRLLA GANG Ltd (“we”, “us”, “our”), a company registered in the United Kingdom.

Our registered address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. ​

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If you have any questions about these Terms, email us at: 📩 support@grllagang.co.uk

 

2. Using Our Website

When you use our website (www.grllagang.com or any related domain), you agree to:

• Use it only for lawful purposes

• Not attempt to hack, copy, or misuse our content, code, or images

• Respect our intellectual property (see Section 9)

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We may update, suspend, or withdraw parts of the website without notice, but we’ll always do our best to keep your experience smooth.

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3. Products & Availability

All products displayed on our site are subject to availability.

We do our best to ensure that descriptions, images, and prices are accurate, but small variations (such as colour tone or print finish) may occur.

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If a product becomes unavailable after you’ve placed an order, we’ll contact you to offer an alternative or a full refund.

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4. Orders & Payments

Once you place an order, you’ll receive a confirmation email - this means we’ve received your order, not that it’s been accepted.

Your order is accepted when payment has cleared, and we dispatch your product.

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We accept payment via secure third-party gateways such as Shopify Payments, PayPal, or Stripe.

We do not store or have access to your full payment card details.

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We reserve the right to cancel any order if:

• The product is unavailable

• Payment is declined or flagged as suspicious

• There’s an error in product information or pricing

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If this happens, you’ll receive a full refund.

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5. Prices & Taxes

All prices are shown in British Pounds (GBP) by default.

For international customers, currency conversion and local tax may be applied at checkout depending on your location.

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Prices include UK VAT where applicable.

International customers are responsible for any customs duties, import taxes, or handling fees charged by their country.

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6. Shipping & Delivery

We ship worldwide through trusted carriers.

Shipping times and costs vary by location and will be displayed at checkout.

Estimated delivery times:

• UK orders: 3–5 working days

• Europe: 5–10 working days

• Rest of world: 7–14 working days

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Once your order ships, you’ll receive tracking details.

We are not liable for delays caused by customs, postal strikes, or circumstances beyond our control.

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7. Returns & Exchanges

We want you to love what you wear. If you’re not 100% happy with your purchase:

• You can return unworn, unused items within 14 days of delivery for a refund or exchange.

• Items must be in original condition with tags attached.

• For hygiene reasons, we cannot accept returns on socks, underwear, or face coverings.

• Customers are responsible for return shipping unless the item is faulty or incorrect.

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To start a return, email orders@grllagang.com with your order number.

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Refunds will be processed back to your original payment method within 7–10 working days after inspection.

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8. Membership & Discounts

When you join the GRLLA GANG membership, you’ll gain access to discounts, early drops, and exclusive content.

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By signing up, you agree that:

• You’re providing accurate contact information

• We may send occasional promotional emails (you can unsubscribe anytime)

• Discounts cannot be combined or applied retrospectively

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We reserve the right to change or withdraw membership benefits at any time.

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9. Intellectual Property

All content on this website - including text, logos, designs, graphics, and original character artwork - is owned by GRLLA GANG Ltd or used under licence.

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You may not copy, reproduce, or use any content for commercial purposes without written permission from us.

We take brand protection seriously - GRLLA GANG® and related trademarks are registered and protected under UK and international law.

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10. Limitation of Liability

Nothing in these Terms affects your statutory rights as a consumer.

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To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses

• Our total liability for any claim shall not exceed the value of your order

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We do not guarantee that our website will always be available or error-free, but we’ll do our best to keep it that way.

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11. Privacy & Data Protection

Your privacy is important to us.

We collect and use your personal information in line with our Privacy Policy.

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By using our site, you consent to the processing of your data as outlined in that policy.

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12. International Customers

We welcome orders worldwide, but please note:

• Local import taxes and duties may apply (paid by you)

• Delivery times may vary depending on customs processes

• Some items may not be shipped to certain countries due to restrictions

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13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

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If a dispute arises, both parties agree to submit to the exclusive jurisdiction of the UK courts.

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14. Changes to These Terms

We may update these Terms occasionally to reflect changes in our business or legal requirements.

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Your continued use of the website after changes means you accept the new Terms.

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We built GRLLA GANG on respect, trust, and purpose - the same applies to how we do business.

If something’s not right, let us know at support@grllagang.co.co.uk, and we’ll make it right.

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Stay Real. Stay GRLLA.